We proudly offer free shipping to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Order processing time
All our orders are processed and shipped out within 5 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| Australia, New Zealand | 7-28 Business days |
| United States | 7-28 Business days |
| Canada, Europe | 7-28 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 3-5 business days processing time.
How do you ship packages?
With a global network of warehouses located in Australia, the USA, Europe, and China, we prioritise location-based fulfilment for the utmost speed and cost efficiency. When the desired stock is unavailable in the closest warehouse, we seamlessly secure it from the nearest facility to ensure timely and cost-effective delivery. All shipments are trackable via an online tracking number emailed immediately after shipping the product.
Our capability to source products from multiple fulfilment centres gives us the advantage of offering a wide selection of products at cost-effective prices. Our extensive range and unbeatable pricing, in fact, form the cornerstone of our competitive advantage, delivering exceptional value to our customers.
What about customs?
At DogDoze, we strive to provide seamless and efficient delivery of your purchases. However, it’s worth noting that customs fees, if applicable, are the responsibility of the recipient and not the seller. When placing an order with us, we kindly request your understanding that any customs fees incurred during the shipping process are beyond our control and not included in the purchase price.
Do you provide tracking information?
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, please get in touch with us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please get in touch with us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us; we will do our best to help you.